Customer support is at the core of our business and is a winning combination when combined with robust technology. EventSuccess raises the bar to ensure our partners have an extended operational team at their disposal when they need it to maximize the performance of their events.
Feature-rich event management platform + dedicated support from real people.
Our people, dedication to service, love of sport, and our relationships make partners thrive. But service isn’t enough.
“EventConnect consistently receives a 99% positive booking experience rating from travel tournament participants.“
The EventSuccess platform combines a motivated team passionate about youth and amateur sports that provide detailed analysis and a technological advantage that generates high event performance and happy participants.
Reservation happiness rating
Customer service satisfaction rating
Less than 2 hour support response time
Less than 10% of all users require support
How do we measure EventSuccess across our partners?
By gathering and constantly analyzing the metrics that drive positive partner outcomes.
Multi-channel support team (email, chat, phone, Facebook messenger)
“Eve” our knowledgeable Chatbot, is available 24/7
Agents available by email, phone, chat 8:30-8 EST Mon-Fri
Agents are available by chat on Saturday and Sunday 12:30-9 EST
Emergency Phone – Support service available 24/7 for all urgent needs for travel happening that weekend
“Connie”, our Email powered Answer bot, provides immediate help and support to all inquiries
A comprehensive Help Center with over 90 articles that walk you through how to use our software
Reservation Happiness Rating captured after each booking experience
CSAT survey sent out following all interactions with the support team
“I like the personal relationship with people who work at EventConnect. I would recommend the software to anyone.”
EventConnect Customer – Tim B.
“EventConnect made our event better. I love how much data is collected and the economic impact report is crucial for grant information. It’s intuitive and the team at EC is always trying to make improvements and add in more features. The staff is easy to work with and very knowledgeable.”
“Overall positive experience all around. The levels of complexity is enough to have an event that is more in-depth AND one that isn’t super complex. But, I think the best part is the customer service. I know I am going to get a quick response every time.”
EventConnect Customer – Jessi S.
“Customer service has been great for us as an event and generally, for our customers. We have enjoyed working with the EC team!”
EventConnect Customer – Gina K.
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