While technology supports the efficiency of youth sports travel, customer success teams support the humanity. This Episode dives into the real stories where EventConnect’s teams intervene to save trips, resolve crises, and help families feel cared for during stressful moments.
Emergency Situations Require Fast, Coordinated Action
One memorable story involves a reservation canceled during a guest’s flight. By the time they landed, EventConnect had reinstated the booking and ensured a smooth check-in. These “invisible wins” are made possible by the trust built with hotel partners and the speed of communication across internal teams.
When Policy Meets Compassion
In another case, a family needed to cancel due to emergency dental surgery from an on-field injury. Although the hotel’s policy didn’t initially allow it, EventConnect worked closely with the property to find a fair outcome.
Supporting Clubs With 100–200 Room Needs
Large club travel amplifies all the usual challenges. Mackenzie explains how procurement, account managers, and client success collaborate on room allocation, block tracking, and communication to ensure clubs feel unified and supported across their tournaments.
Converting Blocks Into Reservations
The client success team uses email, SMS, and direct outreach to ensure teams complete their reservations—reducing last-minute stress and preventing dropped inventory.
Weekend and After-Hours Support
EventConnect’s support structure includes compliance checks, emergency hotlines, and dedicated weekend support teams—ensuring teams have help at the exact moment they need it.
👉 Sports Organizations: Struggling with complex group travel logistics for your large club or multi-team program? Book a personalized demo to see how EventConnect simplifies your process.
👉 Hotels & Accommodations: Ready to reduce last-minute surprises, streamline coordination, and maximize your tournament bookings? Learn how EventConnect partners with hotels.
👉 Join Our Team: Passionate about sports and technology? See current career opportunities to help us redefine sports travel.