Account Coordinators are the primary point of contact for team managers—a role that requires agility, empathy, and deep knowledge of both hotels and event operations.
Navigating Venue Changes
When tournaments shift venue assignments late in the process, the AC team works closely with procurement and event owners to reallocate teams to suitable hotels. They aim to minimize disruption and maintain fairness, even under tight timelines.
Managing Block Extensions and Incomplete Rosters
Teams often need more time to finalize rosters. Rachel explains how ACs negotiate short block extensions, taking into account hotel occupancy, historical demand, and relationship histories.
Solving Forgotten Registration Problems
If a team forgets to register but still needs accommodations, ACs move quickly—finding availability that fits budgets, preferences, and distances.
Fixing Reservation Linking Issues
When managers say “everyone booked, but I don’t see them,” ACs can connect outside-of-block bookings directly to team dashboards, improving accuracy and reducing panic.
A Story That Highlights the Role
One club needed 80 reservations placed meticulously under the correct teams. Rachel spent 1.5 hours solving it—and was met with gratitude and an unexpected gift. These moments reflect the heart of the role.
👉 Event Organizers & Team Managers: Stop stressing over last-minute venue changes and block management. See how EventConnect simplifies tournament logistics.
👉 Hoteliers: Get the full picture of team blocks, rooming lists, and event changes with our integrated platform.
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